Frequently Asked Questions
Right to Refuse Service
We reserve the right to, in our sole discretion, temporarily suspend or deactivate any account, or to permanently close any account. We also reserve the right to refuse service to anyone, for any reason, and at any time. Along with the right to refuse service or suspend to those that wish to be, unreasonably rowdy or disturbing to our staff.
Delivery of Alcohol is available to those that are 21 OR OLDER with a VALID ID. This is for individual use and not for resale. At the time of delivery, the person with the name on the order MUST BE PRESENT with their valid ID and will be asked to sign our electronic ID Scanner. No Contact delivery option is not available for alcohol delivery. We also cannot deliver to dry counties.
Why can't I sign for my orders any longer?
The safety and well-being of our drivers and community are always a priority. We are actively taking basic measures to avoid exposure or infection by the virus causing COVID-19 and are taking temporary steps to help keep our community safe and to do so we are going to eliminate signatures being taken at time of delivery and allowing our customers to select No Contact Delivery. If you would like to tip your delivery driver on your credit/debit card, please consider using the pre-tip option at checkout. Customers may also contact our office to add gratuity to any order. Any other questions or concerns, please call our office at 662-346-4230.
How do I get started?
Start by entering your full street address to view the correct list of restaurants available in your area. Our restaurants are not zoned by zip code but by distance from each restaurant to your exact street address, so it is very important to enter the correct delivery address. Once your full address is entered, you may select delivery or pickup and either order for A.S.A.P. or select a future delivery date and time. Once these selections have been made, click on the orange restaurants tab to your left and select any restaurant that is now showing on your available restaurants list. Click on the food and beverages you want, pay with Credit Card, Debit Card at Checkout and food will be at your door soon. **CHECKS ARE NOT ACCEPTED; THERE IS A SMALL PROCESSING FEE FOR ALL CREDIT CARD PURCHASES** You may opt to tip up front on your Credit or Debit Card, or you may add a tip for your driver on arrival. Feel free to watch our tracker or check emails throughout your ordering process, as both provide live updates on the status of your delivery. Upon arriving with your food, our driver will politely ask for a digital signature for your purchase. We do NOT provide paper receipts, so just check your email for proof of purchase. All ordering history will also be available under your Tupelo2Go account at all times.
How does your service work?
We provide delivery from your favorite Tupelo, and it's surrounding area restaurants to homes, businesses, hospitals, colleges, etc. Orders can be placed online. If you experience any trouble ordering, click on our Chat Now button on the bottom left-hand side of our website, and a customer service representative will be happy to assist you. If we are away, or experiencing extremely high order volumes, you may leave a message for us, and we will respond to your needs as soon as possible. In the case of an error or change with your order that needs immediate attention, you may contact us at 662-346-4230.
How long will my delivery take?
Normally, we quote around 45 minutes to an hour for the average delivery. Some orders may take longer depending on the size of the order and which restaurant the order is being placed from. Please be aware that we are working with some of the most popular restaurants in town, and together we are working hard to provide the best customer service possible.
Can I order food from multiple restaurants?
We allow you to place orders from two restaurants. However, you must meet the required minimum order for each restaurant and pay the delivery fee for each restaurant that you order from.
Should I tip my driver?
Yes! Our drivers are paid with tips. Please consider their hard work to deliver your food promptly and professionally in your compensation.
Is there any auto-gratuity?
On orders of $75 or more (before tax), an auto gratuity of 10% is applied and goes directly to the driver.
Where do you deliver to?
Tupelo 2 Go provides delivery to Tupelo, and it's nearby surrounding areas. This includes most residential addresses and all area hospitals, colleges, and businesses.
What if I live outside the delivery area?
You can order food from outside the delivery areas; however, food quality does can change drastically, the further your delivery area is in relation to the restaurant.
Why is my delivery fee over $4.99?
Placing an order over the phone changes the delivery fee to $5.99. If your order is farther than 7.5 miles from the restaurant (by the shortest route available) there is a $0.50 charge per half mile, which goes to the delivery driver to offset fuel costs.
Can I cancel my order?
Once the order has been sent to the restaurant, it CANNOT to be cancelled. Please contact one of the operations managers to cancel any advanced orders.
Why is my address blocked?
There are multiple reasons addresses or accounts are blocked. A majority of blocked areas are due to driver safety, as it is one of our major concerns. Accounts can also be blocked if orders have been denied upon delivery and fraudulent payment transactions.
How do I customize my order by removing an ingredient or adding a special request?
When you choose an item and place it in checkout, there will be a Customize Order button (3 horizontal lines to the left of the item). Click Customize Order and type which things you would like to remove or which special request you would like to add. For example, if your sandwich usually comes with onions, and you would like to remove them, you would click Customize Order and type no onions. *Items typed in by the customer are subject to additional charges as restaurants typically require compensation for all menu items.
PLEASE CONTACT Tupelo 2 Go WITH ANY QUESTIONS RELATED TO DISPUTES, REFUNDS OR CUSTOMER SERVICES